Privacy Policy For Ezi Ride- Taxi Booking App

Privacy Policy For Ezi Ride- Taxi Booking App

We, at Ezi Ride, are subjected to protecting user data and information used for different purposes.

The objective of this document is to provide a clear understanding of the features and functionalities that require users to share their data in manual or automated ways.

The privacy policies mentioned in this document shall be applicable to all users using the application.

It should be noted that users can only access the application by agreeing to the privacy policy stated in this document.

We, hereby, explain different terms on which we need access to sensitive user information.

DEFINITIONS OF TERMS

This privacy document is categorized based on the below-mentioned terms:

“personal data” represents any data or information that is able to identify a natural person (for example, your name, email address, device IP Address, image, etc.) in confirmation of the GDPR policies.

“processing” demonstrates any operation, i.e., data transfer, collection, storage, disclosure, marketing, security, retention, deletion, correction, and restriction that occurred in the Ezi Ride mobile application. 

“user” refers to anyone accessing, using, and availing of our services, including riders, drivers, renters, car rental providers, or any visitors.

“rider” is the user using the application to book a ride and initiate a journey.

“driver” is the app user submitting the vehicle number and other supportive documents to use the application for providing riding services and earning commercial benefits.

“renter” is any user who uses the mobile application to rent a vehicle for a certain period of time.

“car rental provider” is any user who rents out their car to a renter through the app. 

DATA CONTROLLER (Australia)

Under the General Data Protection Regulation (GDPR) that concerns users from Australia, Ezi Ride Solutions LTD, with business address 239 Mccoombe St, Bungalow QLD 4870, Australia (herein as Ezi Ride), is your data controller. We are responsible for determining how your personal data is processed when you use our mobile application. 

Please, reach out to us at legal@EziRide.com if you have any questions or complaints about this Privacy Policy. 

WHAT DATA DO WE COLLECT?

We collect personal data and other non-personal data under the following categories: 


Personal data users choose to disclose

Data we automatically collect

We automatically collect certain data when you visit, use or navigate our Site or App. Some of this data does not reveal your specific identity (like your Registration and Contact Data) but may include device and usage data, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, geolocation, data about how and when you use our Site or App and other technical data. We will also collect data about user transactions on our App. 

Some data – such as IP address and/or browser and device characteristics – is collected automatically when you visit our website or mobile app.

Automatically-collected data is primarily needed to maintain the security and operation of our Site or App, and for our internal analytics for marketing and reporting purposes. We collect this data automatically through third-party tools and cookies. See our cookie policy section below and Cookie Policy page for more about cookies.

Data collected from other sources

We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

We may obtain data about you from other sources, such as public databases, social media platforms, such as Facebook (when you sign up or log in via Facebook), as well as from other third parties. Examples of the data we receive from other sources include social media profile data (your name, gender, birthday, email, current city, state, and country, user identification numbers for your contacts, profile picture URL, and any other data that you choose to make public); marketing leads and search results and links, including paid listings (such as sponsored links).


HOW DO WE USE YOUR DATA?

We process your data for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal data collected via our Site or App for a variety of business purposes described below. We process your data for these purposes in reliance on our legitimate business interests (“Business Purposes”); in order to enter into or perform a contract with you (“Contractual”); with your consent (“Consent”); and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the data we collect or obtain to:

We may use the personal data you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt out of our marketing emails (newsletters) at any time by following the unsubscribe instructions provided at the bottom of any email newsletter from us.

DO WE SHARE YOUR DATA WITH THIRD-PARTY SERVICE PROVIDERS?

We only share and disclose your data in the following situations:

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

GEOLOCATION INFORMATION SHARED THROUGH GOOGLE MAPS

We use Google Maps for the purpose of providing location-based services.

The App uses Google Maps APIs to enable us to provide location-based services, including calculating the cost of a ride, the location of a rider or driver, and riders’ destinations. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link.

By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. You agree to allow us to obtain or cache your location. You may revoke your consent at any time. We use data about location in conjunction with data from other data providers.

HOW WE HANDLE YOUR SOCIAL LOGINS

If you choose to register or log in to our App using a social media account (such as Facebook), we may have access to certain data about you.

With Ezi Ride, users can register and log in using your Facebook social media account (and other social accounts that may be introduced later). Where you choose to do this, we will receive certain profile data about you from your Facebook provider. The profile data we receive may vary depending on the permissions you set on your Facebook account, but will often include your name, email address, friends list, profile picture, as well as other data you choose to make public.

We will use the data we receive only for the purposes that are described in this Privacy Policy or that are otherwise made clear to you on the App. Please note that we do not control, and are not responsible for, other uses of your data by your Facebook social media provider. We recommend that you review their privacy policy to understand how they collect, use, and share your data, and how you can set your privacy preferences on their site and app.

WHAT IS OUR STANCE ON THIRD-PARTY SITES?

Ezi Ride is not responsible for the safety of any data you share with third-party providers who advertise but are not affiliated with us.

Our app may contain advertisements from third parties that are not affiliated with us, which may link to their websites, online services, or apps. We cannot guarantee the safety and privacy of the data you provide to any third parties. Any data collected by third parties is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or apps that may be linked to or from our Site and App. You should review the policies of such third parties and contact them directly to respond to your questions.

HOW LONG DO WE KEEP YOUR DATA?

We keep your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

We will only keep or retain your data in our database for as long as it is necessary to perform our services, or for as long as you have an active account with us – unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). 

No purpose in this Privacy Policy will require us to keep your data past the termination of the user’s account. When we have no ongoing legitimate business need to process your data, we will either delete or anonymize it, or, if this is not possible (for example, because your data has been or legal purpose in backup archives), then we will securely store your data and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR DATA SAFE?

We aim to protect your data through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. We do not disclose your data unless described under this Privacy Policy. Your payment method data is not stored on our database but handled by our payment processors with adequate safeguards. However, you are aware that no form of security via the internet is 100% secure. Although we will do our best to protect your data, we cannot guarantee that unauthorized third parties will not have access. You should also ensure you alone have access to your login credentials.

 

DO WE TRANSFER DATA OUTSIDE OF OUR LOCATION?

Your data is processed from our location in Australia but may be transferred to third-party service providers in different locations.

Ezi Ride provides the Site and App from our base of operation in Australia. If you transfer your data to us from other locations, we will protect your data in accordance with the GDPR law. Likewise, we hire the services of third-party services providers – such as our payment processors – who may process your data from other locations with privacy laws that may not be as strict as that of your location. However, when you transfer your data to us, we will protect it as described under this Privacy Policy. And we only use third parties who are their industry giants. 

DO WE COLLECT DATA FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit personal data from or market to children under 18 years of age. By using our Site or App, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of our Site or App. If we learn that personal data from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at legal@EziRide.com. 

WHAT ARE YOUR PRIVACY RIGHTS?

You have the right to request to rectify your submitted personal data and request the deletion of certain data or your account to the extent permitted by applicable law. If you are using our Site and App from Australia, you have additional rights. 

You have certain rights in relation to your use of our Site and App. You have the right to request to correct, rectify, or edit the personal data you have previously submitted to us. You also have the right to request the deletion of your data or your user account. 

You may exercise these rights by going through your account profile area. Upon your request to terminate your account, we will deactivate or delete your account and data from our active databases. However, some data may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions and/or comply with legal requirements.

Here is the list of privacy rights every app user using Ezi Ride is subjected to pursue:

If we are relying on your consent to process your data, you have the right to withdraw your consent at any time. Please note, however, that this will not affect the lawfulness of the processing before its withdrawal.

DO WE MAKE UPDATES TO THIS POLICY?

Yes, we will update this Privacy Policy as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by a “Last Updated” date, and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification (via your account-associated email address or our Site or App interface). We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your data.

HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?

If you have questions, concerns, complaints, queries, claims, or comments about this Privacy Policy, you may send a message through our Site or App “contact us” form or directly via our email address at legal@Ezi Ride.com.

Pre-Book Transfers

Now you can prebook for your future travel needs